As Taylor Swift would say – this Temu review post is a long time coming…
I’ve been seeing the new shopping app pop up everywhere on my socials all year long and finally decided to it was time for a proper Saw It On Social review where I vet and test out brands for YOU, so you know if they are worth your money (or not!)
Temu is a new site a lot like AliExpress and Amazon, so I bought a bunch of products (this isn’t sponsored!) and put the brand to the test. Here’s what you need to know before shopping at Temu (or, maybe you don’t want to shop here… spoiler alert it’s not the best despite low prices.)
About Temu
Temu is a new Chinese business slash mega online store that has literally anything you want but for incredibly cheap prices (so cheap in fact it borders on unethical but we’ll get into that later). They opened in July of 2022 so are just about a year old at the time of writing this article.
Temu is basically Amazon, but with much cheaper prices, slower shipping and less quality regulation.
Temu is actually owned by PDD Holdings who owns ByteDance, the parent company of TikTok which I find an interesting move since TikTok recently launched their in-app marketplace. I have a feeling most of the items you purchase through the app will probably come from Temu.
Temu offers literally any item you can think of – home decor, gadgets, beauty, clothing, and more.
What I Bought From Temu
Whenever I write a brand review, I always try and order a lot of various items. Here I bought clothes, household items, cleaning items, beauty, electronics and random gadgets to really put Temu to the test.
I spent about $170 on all these items including taxes:
- Microcurrent Face Roller (NuFace knock-off)
- Collapsible silicone water bottle
- Portable Door Lock for travel
- Leather Travel Cosmetic Bag
- Broom And Dustpan Set
- Blush cream
- Fly Fans
- Seamless Bikini Panties
- Cable Cord Management Box
- Artificial Potted Plants
- Lounge Vest & Pants Two-piece Set
- Two-Piece Shorts Set
- Sponges
- Sponge Holder
- Waterproof Anti-Mildew Caulk Strip
- Portable Toothbrush Case
- Women’s Casual Jumpsuit Shorts
- Flower Bath Mat
- Reusable Crystal Hair Eraser
- Portable AC Unit
Portable Air Conditioner with 3 Speeds and 5 Humidified Spray Heads for Home and Office Use. Needs to be plugged in.
Exfoliator Tool for Smooth Skin - removes hair just like a razor
This is basically an alternative to a microcurrent face tool like NuFace, but it's $17 vs $500.
Waterproof, Multifunctional, and with Handle & Dividers - Perfect for Women's Makeup Storage!
Two piece tank and Elastic Waist Shorts in many colors. Super comfy and I want them all.
Blush that looks a LOT like Rare Beauty but poor quality and hard to remove
A matching pants and top set that feels like paper and doesn't fit well.
Temu Review – Are They Legit Or Not?
Temu boasts it offers quality merchandise at affordable prices. The prices are definitely affordable, but many items were not up to the service quality or expectations.
Here’s my breakdown on select items I bought (I got a lot and most are just average so I wanted to highlight the ones that stood out to me).
1. Portable AC Unit
This Portable AC Unit was priced at $13 when I bought it (though on “sale” from $40). I knew I had to try electronics and since I bought my Temu products in the middle of a heatwave at my cabin, I was keen on staying cool.
This listing is titled portable, though it needs to be plugged in and has a very small cord to do so. They also don’t give you a full plug, you need to provide your own.
It has a compartment to fill water, which is how the fan is able to make cold air vs just blowing air. I found this lid to be very lose and if the unit tipped over it would spill everywhere.
It did work – the fan made cool air but it wasn’t what I was expecting so I did return this.
2. Reusable Crystal Hair Eraser
I’m always researching new beauty tools so I had to try this hair remover that didn’t use any razors, gels or wax. It’s basically like a pumas stone as one side feels like sandpaper.
And, it works! It does remove hair, though I feel like my Billie Razor does a better job. Plus, it’s not easier to use, if anything it takes more time since you have to rub your skin a lot.
You can’t use this on your bikini line or armpits since that skin is too delicate but it is a handy tool for legs.
3. Microcurrent Face Tool
This toning tool is basically an alternative to a tool like NuFace but at a fraction of the price. I’ve been on a kick testing microcurrent toning and red LED light tools lately so I had to try this knock-off.
Here’s the thing: I don’t know if it works. Apparently, even for a proper NuFace, you can’t really feel the microcurrents when you glide it over your skin so I can’t figure out if it’s actually doing anything or not? It’s also not FDA cleared like the real one is.
It was unclear how to turn on the first time but it does have settings but again, not sure if they actually do anything and I don’t have a way to prove they do or don’t. I have been using it for about 5 days but I’ll need at least a month so see if there are any changes to my face.
With that in mind, if it does work it’s a very cheap version of a very pricy product but… I’m just not sure!
4. Leather Travel Makeup Bag
First off, this is not a leather bag even though it claims to be online. I mean, I didn’t expect it to be since it’s priced at like, $7, but still. Kinda lied.
This bag is just fine. It looks like the photos and while it did have a weird chemical smell like everything else in the order, the zippers work and everything.
The ultimate design is not to my liking, I find my makeup just spills out of the bag so I ended up donating this.
5. Blue Shorts & Top Set
Guys, I was SHOCKED by how much I loved this two piece set. The quality is very good, better than the other 2 Temu clothing items I bought and the color is beautiful.
Best part – they had an accurate size chart! I’m a size 12/14 and these fit perfectly. I’ve been living in them during the hot summer and won’t be buying them in other colors since I have ethical problems with Temu… but they are really nice and I do want more.
6. Blush Pen
When I saw this blush wand on Temu it looked very familiar – like a direct rip off of Selena Gomez’s Rare Beauty wands.
So of course I had to try it. Don’t worry, I wasn’t stupid enough to put this on my face. I tested it out on my hand first and glad I did. The consistency is like paint and while the color was pretty accurate from what was shown on the site, it was almost impossible to remove.
My makeup wipe couldn’t do it, I had to use my heavy duty paint removing soap to get this off. YIKES. The sellar provides information that this blush is “Cruelty Free, Formaldehyde Free” but nothing else so it’s hard to know what’s in it and how it will react to your skin.
To be safe, I would avoid purchasing any Temu makeup products or at least test them out in patches first.
7. Matching Lounge Set
This lounge set was a major fail. Unlike the blue set, this one’s size chart was wildly off. I got an XXL and I could barely get it over my body.
The fabric was also questionable. It felt more like a combo of plastic and paper vs a legit fabric one would actually want to wear. The buttons on the vest were also fake and couldn’t be undone, so it’s not a real vest.
I returned this since it was just such a poor quality piece of clothing.
Items Are A Hit or Miss
As I mentioned above, i did buy way more than the 7 items above but reviewing those in detail would make a novel of a post for you.
The rest of the items were hits or misses. Everything had a strange chemical smell to it.
The fake potted plants were really bad compared to the ones I recently picked up from IKEA. The pantie set was a joke, they were way too short which is yes, apparently is a thing that can happen on panties. And they were also made of the material the weird tan matching set was made from.
The cord box was fine, very similar to the one I bought from Amazon last year. The sponge holder doesn’t stick to my sink, but the sponges are normal. The broom and dustpan are also fine.
How To Make A Return On Temu
Good news is – yes you can make returns on Temu and they do let you ship it back for free! Though, you’ll have to print out your own shipping label which is always a pain.
When you do go to return items, it’s important to do it all at once as you only get one free go otherwise you’ll have to pay at least $7 to return items.
If you only have a few items to return, they’ll let you return them for free for a refund and keep the items since it costs more for them to ship them back. Just something to keep in mind…
When you make a return, you can opt for a Temu credit balance or a credit card refund on your original payment method. I chose a full refund and I’ll update this post with how long it takes to actually see that statement balance on my credit card. In my experience, this can take months so we’ll see…
The Problems With Temu
Ok, here is the meaty part of this article! You can pretty much take one glance at Temu’s insanely cheap prices on items and now they aren’t ethically made. If you think $13 for a portable air conditioner or $2 for a dress is ethical, you are out of your mind.
Temu Probably Uses Forced Labor & Child Labor
According to this article by the LA Times, Temu manufacturers are located in Xinjiang which is where the Uyghur forced labor camps are. The Chinese Government spent over 1 million dollars building these labor camps to imprison innocents.
Xinjiang is also where Shein’s factories are, and Shein is absolutely the worst of the worst online companies in history (I have a whole Shein review post you can read to get brushed up on the facts). Just last month in July 2023, they were given a RICO charge. Aka a Racketeer Influenced and Corrupt Organizations Act violation.
The LA Times reports there are muddle clarity on whether or not Temu uses labor camp works or child labor as Shein has been busted for, but considering they are neighbors with the two and there are very few regulations over there, it is safe to assume that Temu does – or will at some point – partake in horrific labor abuse.
Very Little Regulations
Another reason why this is all concerning is that Temu “shipments from China sold directly to consumers can bypass the U.S. ban on Xinjiang products because they fall below an $800 value threshold that triggers reporting requirements to U.S. Customs and Border Protection” according to the LA Times article.
And, according to a Just Style article, Temu admitted that it “does not expressly prohibit third-party sellers from selling products based on their origin in the Xinjiang Autonomous Region.”
“The company also conducts no audits and reports no compliance system to affirmatively examine and ensure compliance with the UFLPA. The only measure Temu reported that it takes to ensure that it is not shipping goods to Americans that are produced with forced labor in violation of US law was that its suppliers agree to boilerplate terms and conditions that prohibit the use of forced labor”
It’s still unclear, as the company is barely a year old, but if you want to blindly trust a trillion-dollar business to be 100% ethical when it has easy access to free or incredibly cheap labor without consequences… that’s a bold choice.
Frequently Asked Questions About Temu
Now, all the burning questions you have, like are they ethical or if there have been any BBB complaints! I’ll cite sources when I have them, otherwise, all information is from my personal experience shopping and researching.
Why Is Temu So Cheap?
Ahh, the golden question. As I outlined above, I have a feeling Temu is so cheap since they probably partake in sweatshops, child labor and forced labor so folks are constantly working for little to no wages while pumping out products for the parent company to have large profit margins on.
But, another reason they are more affordable is that you are shopping directly from manufacturers instead of through a middleman business, like a dropshipping company or boutique. This does keep the prices lower.
Though, I can’t be the only one who thinks their tagline “Shop Like A Billionaire” is tonedeaf and very reavealing. We all know nobody can become a billionaire ethically so shopping insanly cheap prices “like a billoinare” makes me feel like they know they are engaging in forced labor…
Is Temu Legit?
Yes, they will send you items and you can return them. But, just like with random dropshipping on Amazon or Wish, these items vary in quality.
Everything in my order smelled of a gross chemical plastic and half the items were so poorly made they were unusable. Some items came looking totally different from the photos or were made with plastic feeling fabric.
Just like shopping on Wish, Temu is a bit of a gamble.
Is Temu Ethical?
It’s very unclear right now. As I listed out before, Temu most likely is participating in forced labor, child labor and underpays workers (hey, you have to if you’re selling shoes for $3).
My stance is that Temu is unethical to shop from and I’ll need a LOT of legit proof they are working ethically to change my mind on this. It’s the utmost importance to shop ethically as a consumer again these mega businesses that are ruining the earth and forcing poor people to work.
Who Owns Temu
The Temu team is owned by PDD Holdings, a trillion dollar mega corporation that also owns ByteDance, the parent company of TikTok.
Is Temu Like Wish
Yes, though I find the UX experience to be a lot better on Temu. It’s important to note that Wish is based in San Francisco and is not owned by the same company. Amazon actually tried to buy Wish by they refused, and now the online marketplace really isn’t in the game anymore compared to Amazon, Temu and AliExpress.
Should I Download The Temu App
You don’t have to in order to shop and since I’m a millennial I prefer shopping on my desktop vs my phone. But, the Temu app is very popular, in fact, it’s reported to be the #1 most downloaded app on the App Store in 2023, probably fueled from social media shares.
There’s also an app live chat to message if you need further assistance with your order, but that is available on desktop, too. They do seem decent at customer satisfaction.
That being said, I would be wary of downloading the app just like you may be wary of downloading TikTok. It’s unsure how they will use your personal information and location data.
Temu Vs Shein – Which Is Better?
Neither – they are highly unregulated companies with links to forced labor and insanely high textile waste.
But, that being said, Temu is better than Shein as of right now they have less horrific charges against them so if you are online shopping and HAVE to pick one or the other, go for Temu.
What Is Temu Customer Service Like?
I haven’t had to interact with Temu customer support too much, but they do have a live app where you can get connected with someone. I would love to hear if you had a positive or negative review of their customer support to add as I am indifferent!
How Fast Do Temu Orders Arrive?
Temu provides free shipping on my orders. I believe my delivery date directly came to my house about 12 days after ordering it, so it was pretty fast considering it came from overseas (this includes business days!)
Apparently, there is a Temu Purchase Protection Program which is a 90 days warranty that protects shoppers, but I think it’s just a way to squeeze more money out of consumers. We already can return items for free and there’s a customer service team there to help if your orders go missing or don’t hit the expected delivery date.
Does Temu Have Any Complaints?
Since Temu is not a US-based company it is not registered with the BBB ( better business bureau) but they have racked up a LOT of complaints there so far.
There are also Temu Reddit forums documenting complaints and other blog posts, like mine. Most common Temu complaints are around item quality, refund issues and shipping issues.
Are Temu Reviews Real
The reviews on the Temu site under product listings are probably a mix of real and fake, as with most reviews on sites.
It’s well known that companies can and will curate reviews so either all the good ones show up first, or they will delete or not approve negative reviews. On many of the Temu items I clicked around on, I could only find positive / 5 star reviews or neutral reviews which proves to me that yes, Temu has fake or at least curated reviews.
My Temu review is real and not paid for (though I get emails from Temu literally every week trying to get me to do influencer campaigns for them for like a fraction of fair wages lol not surprising!)
Is Temu Fast Fashion?
Kinda. Temu is an online marketplace and doesn’t make any of its own items, unlike competitor Amazon which does have Amazon Brand items and clothing.
Temu sells from independent third party sellers that may or may not be fast fashion themselves. This makes it hard to pinpoint what practices are actually happening since there are hundreds of sellers on the site.
Is Temu Sustainable?
Again, since Temu sell from independent third party sellers (and China is a hard country to do investigating on) it’s hard to find accurate reports on textile waste and pollution. But it’s safe to say Temu is not sustainable as they use a lot of plastic, unknown materials and ship overseas (and, the shipping times are fast so they burn a lot of fuel getting to you.)
Is Temu Safe To Use Credit Card?
I would ONLY use a credit card on Temu that has a solid consumer protection and fraud alerts on it. Along with any overseas company, you need to be wary of how your personal information is being used and be aware of how extremely valuable your personal data is.
And you need to have a credit card company that can help you void a purchase if the sellar can’t deliver, which can happen with Temu.
I also recommend not using your phone number (get a Google Voice!) and have a separate junk email as they send a ton of emails to you after you buy from them.
This is especially important since Temu – according to their own privacy policy terms – sharesyour data to third party marketers. Even if you use Temu credits, they are sharing your info.
Does Temu Steal Images Or Make Knock Offs?
Dear lordy, yes. They steal tons of designs and images. That microcurrent device is totally a rip from NuFace, for example.
But they go beyond that. I did a lot of deep diving and reverse image searching and uncovered something very fishy… there’s many sellers that steal images from other companies and use them in the listings!
I noticed this in the swimsuit section. One of my clients here at Whimsy Soul is Cupshe and I spend a LOT of time looking at their website, so when I saw photos I recognized the girl right away from being a Cupshe girl.
You can tell the Temu seller took this image from Cupshe and photoshopped it enough that bots crawling the web for stolen photos can’t tell it’s the same one, but it totally is.
Shein does this all the time and have even had lawsuits against them so it’s not shocking that Temu does as well.
There’s also images like this that look like an influencer’s LTK app photo but the seller photoshopped her in different locations. Let me know if you recognize her since I don’t think she authorized them to use her content.
So, if you choose to shop from Temu, especially in the clothing department, know that the images may be stolen and the item you are getting may not even be what is pictured in the first place.
In fact, Pinduoduo, the sister company of Temu, has a long standing track record of selling counterfeit goods, so why wouldn’t Temu also do that?
After the 2024 Superbowl Temu Ads, the Temu shop has gone mainstream to all generations and it’s concerning. Temu scams are plentiful, the Temu website is overwhelming for older folks who lack media literacy and navigating stores like this, they are racking up consumer complaints and have allegations of child labor.
When people ask me if Temu is safe to buy from, I always steer them away.
Got your own Temu reviews and complaints to add? please drop a comment below so everyone can see it! If you have received any items from them, I wanna hear your thoughts, too.
22 comments
It is impossible to return stuff, the directions are in a foreign language WTH. Now I’m stuck with stuff that needs to be returned!!! I’m a senior and will never use Temu again!
I have the same problem
How do get the lapel that is glued on a product off.
As far as boycotting Temu based on forced labor is being a little naive. Amazon, Apple, Lenovo, Motorola, Wal-Mart, Nearly all android ohones use forced labor camps. Most the TV brands,, most of the refrigerators, most of the portable ac etc. Apple has been one of the worst where the workers jumped to their death a few years back trying to escape the Iphone factory.
Their stuff is not comparable to any US company it is all cheap garbage, I know this first hand Here is my review of what I bought that I posted on Temu and other sites.
Belts I bought 2 of these and found them to be fake leather and cheap material and they are not the size I wanted and ordered this company measures them from buckle to to the end of the belt which is the wrong way to size them they are supposed to be sized from the buckle to where the ratchet ends NOT! the belt end and so these 2 and 2 others I bought with them don’t fit. I wasted my time and money on this company and will never order from them again. I will not waste any more time with this company sending them back as I heard it is a huge problem getting them to agree on giving you a refund and will just throw them in the garbage I learned a big lesson here.
Shirts The sleeves are too long and the buttons were put on the wrong side this is not at all what I expected all three shirts are kind of flimsy too but then again that’s accepted and expected for the price I pay you and it was delivered on time
Thanks Kara for the information. I will never order from these companies. I am choosing to order from USA!
My debit card got compermized my bank caught it thank god
I have talked to customer service before. And they were very helpful.
I read somewhere that if companies don’t have a page listing whether they’re ethical or environmentally friendly, etc, you can just know they’re not.
Also, every brand stealing images and designs is already not ethical. No need to wonder whether they are or not, the question is to what degree. These companies are just the worst.
Their site shows one product with a price. If you are not careful, this is almost always a bait and switch. The product shown in the cover pic is NOT the one with the cover pic price. So they may show a hot glue gun and the price $2.79. If you click, it is NOT the glue gun for that price but 10 glue sticks. This extra pricing can be just about color: they show a pen and the price of say 99 cents; inside, the pen comes in 10 colors only one is .99 the rest are 2.99. Also their promotions are misleading and often rigged: it will seem like your getting something easily — if you open the small tab of “rules” you find 10 pages of legalese that makes it very hard to get the “simple” reward. Watch out too for misleading sizes: they show pix where an object seems normal/ standard of the industry sized but will arrive 1/4 the expected size (in one of 10 pix given there will be a size indication but revealed only if you get to that pic and enlarge the pic. Also quality is often garbage. Descriptions are misleading. Finally shipping is poor — your whole oder will be thrown into an unprotected plastic bag – so objects have crushed each other or been hurt in shipment. AVOID TEMU.
My experience has been different from the dissatisfied people above. I’ve ordered and returned items without any issues, thus learning HOW to order on the site. It’s like shopping in a thrift shop in many ways: you get familiar with how to find quality items. By using the images and enlarging them, and scrolling down to links that reveal what the item is made from and the actual measurements, you can make better decisions about whether it’s a gamble or not. They throw a lot of pop ups and distracting visuals in your face but some of them reveal information about the item that helps you know if it will be quality. I’ve been very successful so far, and company has been responsive to my questions and concerns. The deliveries have been timely. FYI, I have never shared the site on social media (although the games are an admirable ploy to do so). I also don’t use my credit card but go through a trusted account . Like everything else on the internet, you need to be an educated consumer and recognize marketing and data collection when you see it. I do blanch at the circumstantial evidence of forced and child labor, but these accusations have been made at almost every consumer goods company, and I can’t afford to buy everything from Patagonia. That said, I’m done with Temu for a bit, waiting for the results of more investigations to surface.
I have spent lots and shopped with Temu for many months and like the person above has stated is the exact same with my experience. I’ve gotten all my money back when I returned and the return process was simply to me. I actually did not have to print my own label once I was shown and the site offered no printing ability I just go to UPS and scan a code they print the label and done. I have had no bad experiences with Temu other than yes getting a product that is junk but I return it and done. I’m only now becoming aware of a lot of the issues and uncertainty of ethics that I will be taking a break from shopping there till further details are proven legit. I never want to buy from any place to save myself money only to hurt someone else.
I have brought serval items from temu. Only to be disappointed twice so far. I stick with household items. The items that I was not satisfied with I was told to keep them and was given store credit within minutes. Yes it is time to take a break from temu. I do appreciate the insight that you have given about Temu.
Im disappointed to hear their business practices are even worse than I could imagine. I bought some things….a salad spinner was broken in the plastic shipping bag.
Curling iron hangers were too small for curling irons. Some cat bowls that I didn’t order. TV remote covers that were too small for my remotes….But I got 3 little soft brushes for car dashboard cleaning that are great for computer keyeboards! Im learning. And some rings that Im afraid my size 7 looks like their size 10. So I need to return some stuff. HOW do I do this? My PayPal account doesn’t list what items are which charges.
I’m another person who has had really good experiences with Temu.
TL:DR adult plus size clothing is mostly good, don’t bother with kids clothes unless you’re dressing a doll. Sizes are VERY small. It’s an excellent place to buy crafting materials and other non-clothing items.
I was leary of the clothing but so far, all of the plus size women’s and men’s clothing has been true to size. I ordered two long cardigan sweaters. I am 5’8″ tall so I was expecting knee length if I was lucky lol. They both are well below my knees. I live on the east side of San Francisco Bay (waves) and the weather here is pretty mild. The cardigans are a lovely weight but not as thick as I would have wanted when I lived somewhere that got snow. The Tshirts I got my husband fit well too. My only complaint is with the kid’s clothing. I ordered a hoodie and a Tshirt for my husky 8 year old son. I even ordered the biggest size (12/14) and they were tiny! My neighbor’s granddaughter is tiny. She’s 7 and maybe weighs 50lbs. The clothing was too small for her!
Now, this is where Temu shines…Crafting supplies! I make jewelry, crochet, embroider, and sew. I have been extremely satisfied with everything that I ordered. Some of it has been better than I expected. They have cashmere yarn, linen, silk, mohair, merino wool. BUT as was mentioned above, you MUST take the time to look at the product description farther down the page. It may only be 10% cashmere or whatever fiber. Also, if you are serious about saving money, scroll through the offerings. You can frequently find the exact same item for significantly less. Using the filters can be helpful sometimes but they’re kind of clunky. Oh, one other area that surprised me.. S3x toys! I’m 50 and have been with my husband for 20 years. It’s nice to add a little variation to things sometimes. 😉 I was extremely cautious about ordering this type of item but it all arrived properly packaged and identical to the same item on adam&eve.
As mentioned, it’s easy to return stuff. I’ve been happy with most of my purchases so far but I also was very careful to read product descriptions and hunt for the best price. I ordered from Wish exactly once and never again because it was horrible.
Finally, reading the descriptions is a good way to laugh. Yesterday I saw brown colored note cards and the color translated as “cattle though”. I’m happy to send screenshots 😉
Literally 0 fact-checks with these insane accusations threw around in this articale lol, journalism at its best.
BTW the day Temu or PDD holds any material % share of Tiktok or Bytedance would probably be the day U.S, Russia, India and China become one singular nation merrily. These 2 are literaly on the polar opposite and are havin a knife fight over market shares around the globe , the probability of combination equals to literal 0.
I do not understand why people with blogs don’t proofread their posts before they publish them. This review was a hot mess. Yikes!
I have ordered many things from Temu. All have arrived on the designated date listed. I’m an educated consumer and read all revues before ordering (from them & Amazon). Personally, I think 50% or more of
the Temu reviews are fake. Too many repetitions of the same words – especially when they all say
“Cute”. That’s a dead give away to me. Have mostly ordered household items and all have been satisfactory. Ordered quite a few (for Xmas gifts) crochet small Japanese style bags that are made
beautifully. Ordered a fabric cosmetic bag that reeked to high heaven – sprayed w/fabreeze and is all well
now. I had ordered several painted ceramic skinny vases from Amazon and Temu sells the same ones
for 1/2 the price – so ordered 2 more from them.And, they are the same and came very well packaged.
I did order some kitchen dish cloths – they look fine to give but are really microfiber. I wouldn’t use them but
they have fun sayings on them to give as a joke gift. Ordered some of those Swedish Dish rags that look
to be the same as on Amazon. With age comes wisdom and I’m 75 so hope I’ve gotten my smarts in order
to make educated purchases. If in doubt – don’t order.
Ordered a mens baseball cap that fits and looks great. I have ordered some things from Etsy in the past that I now see on Temu. Something fishy there! Have another order that should arrive today. Women’s
long sleeve tee – I have my doubts though.
After successfully ordering a few items from Temu I bought a camera for $75.98 on March 30, 2024. When I had received the camera I discovered the identical one at Aliexpress.com for 38.97. Reading that Temu has a price adjusting policy I wrote them a letter on April 12 asking for some price adjustment, and if no adjustment was forthcoming, that I intend to return the camera for a refund, and to buy one from Aliexprss.
To be sure, I sent Temu an email on April 15, and not receiving a reply, sent another email on April 24. I also mentioned in the correspondence that, if the difference had been $10 or 15; I would not have bothered to write, but it being almost half the price it is a different story.
As of today, May 16, 2024 I have not received a reply to any of the three mails, which indicated a very poor customer service. They got my money – never mind what the guy wrote, they probably think.
I also have read several bad reviews about the Temu refund procedure and therefore I changed my mind on returning the camera, avoiding long long waits or, possibly, never to receive a refund.
I do not recommend this company. I have uninstalled the Temu app from my tablet and have told most people I know about this experience.
Do not buy from Temu.
P. S. The camera is a good one and I like it.
Mill Bay, BC, Canada
I have used Temu site since it opened in Canada. Sure some items were not exactly as promised so we learn to read the makecand model more carefully. Returns have never been a problem. Customer service has always been helpful. In an economy where most people have to watch thier pennies closely. Temu does offer a means of affordability. I have never worried about my credit card being compromised by them. I do only use 1 card and it has a limit on purchases.
Just be careful . Remember Amazon and Aliexpress are in competition. They would love to see Temu removed. Make your own decisions by your own experiences.
after a long long wait for my order it finally came. they sent me the wrong cover ,not the one I ordered.since we will more than likely be going to war with china I urge that everyone boycott them,no need to let them make money off of us if we will be fighting them.
I can not understand why bloggers do not proofread their work before posting it. This review was a boiling disaster. Hurt!